Our Terms

Purchase Agreement

 

By using PCG Professional Card Grading’s services, you accept our PURCHASE TERMS below.

  1. Definitions

1.1 PCG

PCG Professional Card Grading AB

1.2 Label

A label or information card that states the grade, quality, and information about the collectible item.

 

  1. Leveranstid

2.1 PCG provides a delivery guarantee on grading and authentication services, where the order must be completed within 2 weeks (14 calendar days).

2.2 The time period begins when we receive the item and lasts until we send it back.

2.3 Delivery days of the selected logistics company are not included in the delivery guarantee, i.e., approximately 2–5 business days.

2.4 For other purchases such as accessories, etc., these are usually shipped within 1–2 business days.

2.5 If the customer purchases grading or authentication services along with accessories, the accessories will be returned at the same time as these services, i.e., within 2 weeks.

2.6 Exceptions to the guarantee apply in cases of circumstances beyond PCG’s control, such as equipment maintenance or serious illness. PCG will inform the customer of any potential delay as soon as possible.

  1. Payment

3.1 The customer must always make a prepayment before the item is sent to PCG. This is done on the website at the same time as placing the order when it is completed.

 

  1. Order

4.1 When the customer places an order, they provide the shipping address and specify which cards or items will be sent to us.

4.2. After that, the customer receives an order confirmation at the provided email address, showing which items will be sent and the PCG address to ship the items to.

4.3. If there are any questions regarding a placed and paid order, the customer can contact us via info@professionalcardgrading.se or through any of the contact options on the website. 

4.4 PCG always takes a photograph to document the finished product. PCG reserves the right to use the photo for marketing and other purposes deemed appropriate by PCG. (The photo of the product will not be linked to any specific customer, personal information, or address.)

4.5 When purchasing accessories or similar items, they are shipped from PCG to the address provided by the customer in the order.

  1. Prices

5.1 The service card grading (per card) costs 140 SEK (including 25% VAT).

5.2 The service Card Grading with Cleaning (per card) costs 155 SEK (including 25% VAT).

5.3 The service Authenticity A (per card) costs 89 SEK (including 25% VAT).

5.4 The service Pre-grade and Cleaning (per card) costs 89 SEK (including 25% VAT).

5.5 The service Pre-grade Add-on > Grading (per card) costs 89 SEK (including VAT).

5.6 The service Pre-grade Add-on > Authenticity A (per card) costs 49 SEK (including 25% VAT).

5.7 The service Autograph Authentication & Encapsulation (per card & autograph) costs 129 SEK (including 25% VAT).

5.8 The service Autograph and Card Grading (per card & autograph) costs 155 SEK (including 25% VAT).

5.9 The service Autograph Authentication – Memorabilia (per autograph) costs 159 SEK (including 25% VAT).

5.10 The service Express Grading (per card) costs 299 SEK (including 25% VAT).

5.11 The product Silicone Bumper (each) costs 49 SEK (including 25% VAT).

5.12 The product Cardsavers Semi-Rigid (each) costs 99 SEK (including 25% VAT).

5.13 The product Graded Card Stand (per bundle) costs 49 SEK (including 25% VAT).

5.14 The product Centering Tool (each) costs 46 SEK (including 25% VAT).

5.15 The service Autograph Consultation costs 69 SEK (including 25% VAT).

5.16 The service Funko Pop Grading costs 299 SEK (including 25% VAT).

5.17 The product Submission Kit costs 99 SEK (including 25% VAT).

5.18 For orders over 900 SEK, shipping is free (tracked shipment without insurance).

5.19 Shipping parcel/trackable costs 59 SEK (including VAT).

5.20 Shipping Rek EXTRA (insured value up to 25,000 SEK) costs 325:- (incl. VAT)

5.21 Shipping Rek (insured value up to 10,000 SEK) costs 109:- (incl. VAT)

5.22 Shipping Memorabilia Registered with a value up to 10,000 SEK costs 149 SEK (including VAT).

5.22 Tjänsten Bulk Gradering med Rengöring Kostar Mini x30 3953:-, Medium x50 6588:-, Stor 12400:- (ink moms)

5.23 Shipping Rek EXTRA (5.20) is included when purchasing 5.22 Bulk Grading with Cleaning.

5.24 Shipping Internationella försändelser:

  • Tracked Letter 159 SEK (No insurance)
  • Service Point 300 SEK (Insurance up to 10,000 SEK) 
  • Service Point 300 SEK (Insurance up to 50,000 SEK)
 
  1. Right of Withdrawal/Refund (Applies only to the customer who purchased the service).

6.1 Since grading and authentication are considered custom services, the customer has no right of withdrawal.

6.2 For the purchase of products and accessories, a 30-day return policy applies. If the customer wishes to return a product, the packaging must be unopened. However, the customer is responsible for the return shipping costs.

6.3 If PCG encapsulates or authenticates a counterfeit or altered card, PCG will purchase it from the customer as if it were genuine. (This clause does not apply to autographs, signatures, or Funko Pops.)

6.4 The customer must, however, submit the card to PCG for inspection before the error can be confirmed. PCG will determine whether the card/item is counterfeit or not, together with at least one independent party.

6.5 PCG reserves the right to assess the market value of the counterfeit or altered item, which will always be based on the value the card/item had at the time it was graded.

6.6 The right to claim compensation for a potentially counterfeit or altered card extends up to 5 years (60 months) after the card/item has been graded.

6.7 However, the compensation can be a maximum of 10,000 SEK (ten thousand kronor).

6.8 The payment shall be made within 3 months after PCG has confirmed the error.

  1. Complaint

7.1 If a product we sell is found to have defects, such as damage or misprints on a label, the customer must contact PCG immediately via one of the contact options.

7.2 If PCG confirms the claim, PCG will replace the product with an equivalent one at no additional cost to the customer, in accordance with applicable consumer protection laws.

7.3 PCG will cover the return shipping costs for approved claims.

7.4 PCG reserves the right to reject a claim if it is determined that the product is not defective, in accordance with applicable consumer protection laws.

  1. Limitation of Liability 

8.1 PCG assumes no liability for delays or errors resulting from circumstances beyond PCG’s control (Force Majeure). Such circumstances may include, for example, labor disputes, fire, war, governmental decisions, or reduced or failed delivery from a supplier.

  1. Product Information

9.1 PCG always strives to present and describe the products as accurately as possible.

9.2 PCG is not responsible for any typographical errors on the website.

Updated 2025-10-14 (Added 5.10). 

Frequently asked questions

Below you can find the most common questions we receive.

The images we receive must be 89 x 63 mm (standard) or smaller.
So anything from ’stickers’ to normal size is fine

We currently accept most pt sizes, 1 pt up to 180 pt.

If you want to be among the first to receive updates on any changes to this, we recommend that you sign up for our newsletter

 

No, we do not verify this at the moment but plan to receive this in the future.

We have a processing time of 2 weeks (14 calendar days) The time starts when we have received your parcel and ends when we have returned it to the postman.

We are trying to cater a service created by collectors for collectors, a more affordable product that contains added value and allows more people out there to get their images graded.

We want to make the hobby a safer and more fun place for everyone.

 

 Yes, you can drop off and pick up your cards in person.

When you pay at the checkout, you can choose the option ’ Pick up yourself ’

We will then arrange a mutually convenient time for drop-off/pick-up

You as a customer are responsible for the cards coming to us. We recommend that you send as a traceable package with one of the established logistics companies such as Postnord, DHL or similar. We are responsible for the cards coming back to you via postal agents and should the cards be damaged on the return trip, there is insurance for this

PVC is made up of phthalates which are vinyl chloride, this is classified as carcinogenic and dangerous to both humans and nature. You often see discoloration on more expensive metals that change color to green if exposed to prolonged exposure.

 

Good question! You can read about both the grading scale and more details about the whole

the funcopop grading process under the ”guide” section.

Yes, we can do that at the time of writing we are receiving almost 700 autographs for verification.

Learn more about how autographs are verified and how you can identify an autopen in our guide.

Sign up to our newsletters if you want to be the first to know about news we release!

With over 30 years of experience and constant development, we do everything we can to ensure that our knowledge of counterfeiting is not an obstacle to ensuring the authenticity of images.

We use sophisticated tools, research, personal knowledge and experience to eliminate the chances of a fake image ending up in our slabs.

You as a customer also have a guarantee that if we encapsulate a counterfeit image, we will buy it back at market price - as if it were genuine. You can read more about this in our terms and conditions